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Shipping Information
Shipping Rates and Policies

Shipping

Shipping Policies

 

Galaxycellularphone.com ships with FEDEX OR UPS, US Postal Service, Shipping fees are calculated on a combined basis of weight, value, and destination. Some orders are shipped in multiple parcels.

 

We ship to your home address only. We do not ship to your place of hotels, motels, or resorts.

A signature is required for all FEDEX OR UPS  shipments upon receipt.

Shipments to PO Boxes can only be shipped via US and canada Postal Service.

US and canada Postal Service shipments cannot be tracked and have a slower rate of destination arrival.

 

International Shipping $60.00 USD

 

 

 International Payments


 

 PayPal. And Wire Transfers

   Wire Transfers
All international order can be either paypal cashier's check, money order or wire transfer. If you have access to TD Canada Trust , you can make a direct deposit to our account to avoid wire transfer fees.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     In which case, please deposit cash only and emale or fax reference number :  product,name, number,and your information so that we know to whom received funds must be applied. If you deposit check please allow up to 7 days for it to clear.

All cashier's checks and money orders need to be send to the following address:
Galaxy Home Of Electronics Inc.
286 Fennell AV E
Hamilton On canada L9A 1T2

Bank Information:

BANK NAME: DT Canada Trust

BANK ADDRESS: 550 Fennell AVE EAST Hamilton On Canada L8V 4S9

COMPANY NAME: Galaxy Home Of Electronics Inc.

286 Fennell AV E Hamilton On Canada L9A 1T2

Account Number : 7300820

Transit Number : 01602                              
Institution Number : 004 
Bank Number : 004                                     
                            
                                      
International Swift Code  BOSAUS3XXX  OR  PBOMCATTTOR                                   
                                                                 
TD Canata Trust                                                                 
                                        
ROTIN 026009593

  

  

 Customs

 

International orders are generally subject to local import duties and taxes. Galaxycellularphone.com is not responsible for, nor can offer any specific advice regarding any customs related fees that you may incur. For specific information, please consult with your local government import office.

Sales tax is applicable only for purchases adress in ontario canada pay GST 5% and PST 8% all other provence pay GST 5% 

Privacy: As your privacy is important to us, we strive to exceed your expectations for privacy. Please be aware that cross-border shipments are subject to inspection by customs authorities. We may also be called upon to provide certain order, shipment, and product information to our international carriers. Carriers may communicate such information to customs authorities for the purpose of facilitating customs clearance and compliance with local laws.

 

 Verification Policy

 

 

 

Should your order require verification, you will be notified by phone or email. For this reason it is imperative that you provide us with both your current daytime and evening phone numbers.

 

Galaxycellularphone.com

 Shipping Charges

 

Your shipping/handling fee is determined by the parcel's weight and destination. Value is also considered for insurance purposes only. Some orders are shipped in multiple parcels.

 

 

Shipping Rules & Policies:

 

US And Canada Galaxycellularphone.com will ship to your home, your place of business, or another residence address.

 

International Customers: shipments will be made to your home, or to a USA residential address.

     

Saturday and Sunday are not considered business days.

                                                                                                                                                                                                    

Please be aware that shipments via FEDEX OR UPS are usually noticeably faster and are easily tracked online. In our experience, FEDEX OR UPS has been very responsive should a package go astray. For most of their shipping options, FEDEX OR UPS has a guaranteed delivery time. Shipments sent via US Postal Service (USPS) can take much longer to reach their destination and cannot be tracked.

                                                                                                Galaxycellularphone.com                                                                                                                                                                                                                                                                                                                              Return                                              policy                                                                                                                                                                                                                                                                                                                                          We guarantee against Manufacturers' defects for 30 days from the date  of     the delivery on all products except for items listed in the Exception Section. Products with Manufacturer Warranties which exceed 30 days, may be returned ddirectly to the manufacturer according to their instructions. All returns/exchanges must be made within 30 days of receipt of the merchandise. Murchandise must be in original factory condition, and must include all original pockaging materials,warranty cards, manuals and accessories. Exception Section - Items Not Covered Under this return policy Olevia brand TVs - are covered by Manufacturer's warranty. New Olevia TVs come with one year Manufacturer's warranty, serviced at Customer's location. Reconditioned Olevia TVs come with 90 days Manufacturer's warranty,serviced direct with the manufacturer. you neen to register with Olevia within one month of the purchase to be eligible for warranty coverage.Gaming (includes Brand Nue consoles and games for all different types of systems) All of the gaming comes with Manufacturer's warranty unless specified Otherwise in the discription section of the item. If the item is defective customer will need to contact Manufacturer. If the item is unwanted  itemand WAS NOT OPEN, the item may be return to us per our "Unwanted Return" section. Items may be returned only with prior authorization. All shipping and handling fees are non-refundable with an exception where shipping error or incorrect item to the customer. In this case, contact Galaxycellularphone.com to obtain a return lable.Once item is returned back to the warehouse a correct replacement unit will be shipped out or store credit issued for the full amount of the order, If the correct unit is unavailable. Galaxycellularphone.com Must be informed of the receipt of incorrect merchandise within a week of the delivery.  Unwanted Return: Unwanted product return will be subject to 20% restocking fee and must have a Return merchandise Authorization number (RMA3). Merchandise must be in the unused condition only. Refused Delivery: Returns falling under this category will be treated as "Unwanted Return", consequently they will be subject to a 20% restocking fee. The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery. Consequently, astore credit will be issued less 20% restocking fee of the value of the merchandise and less shipping and handling fees both ways . Defective Items: A customer must return murchandise at their expense within 30 days from the date of delivery with prior Return Merchandise Authorization number. If an exchange is not requested at the issuing time of the RMA and automatic store credit will be applied once merchandise is returned back to the warehouse. If the return has been received to our warehouse after 30 days from the original day of the receipt of the merchandise, it will be sent to the Member at  their expense. All reimbursements are done in the form of a company credit which can be used towards new orders. Member may request a refund back to the credit card in which case a 5% credit card processing fee will be deducted from the total amount of the refund. Refunds may take 3 to 5 business days to post back to the credit card. What is your return policy on Cell Phones And Cells Phone Accessories? This policy is applicable ONLY to the return of cell phones and cell phone accessories . This policy will not apply to any other merchandise in product catalogue, For the policy on all other merchandise, please refer to the additional product return  policy provided on the above. Cell Phones Information: GSM vs CDMA and Frequency concerns. Galaxycellularphone.com Tries to provide the best quality of support for our customer,and with the large variety of cellular phones we offer, there are some factors you should be aware of . A large part of our cellular inventory consist of GSM phone. Some GSM (Global System for Mobile Communications) provides include Cingular, Tmobile, AT&T, etc...A GSM network differs from a CDMA (Code Division Multiple Dccess) network in several ways, the easiest to distinguish by being that a GSM phone requires a SIM card (which is not included). SIM cards can be obtained from your provider. When purchasing a GSM phone you should take into consideration which bandwidth freguency is available in your area. Please contact your service provider for assistance. The frequency coverage depends on the area and your service provider.GSM cellular phones only run on 4 possible Frequencies, 850-900/1800-1900. Quad Band phones can run on all 4 frequencies, Tri Band phone will only work on 3 out of the 4 frequencies, and Dual Band phones will only work on 2 out of the 4 frequencies. 850-1900 are US frequencies, and 900-1800 are international frequencies.The majority of our Tri Band phones are 900-1800 and 1800-1900 which means they work internationally as well as on a US 1900 frequency  (850 frequency will not work). Please check with your provider for details on the frequency in your area prior to placing your order. Phones Returned due to frequency issues are subject to approval and a 20% restocking fee. All phone intended for use with carriers other than GSM networks are marked accordingly. As the majority of phones we offer are international models, and are not assigned to one specific carrier, unless marked otherwise, the GSM phones can be used on any GSM network: Cingular, Tmobile, AT&T, etc... However for best service from your cellular phone, the above frequency regulations must be observed.*Cell phones which are marked as unlocked (being international phones) are not capable of working on the internet.They are not enabled to browse the internet and will not be able to access it. All phones intended for use with CDMA and IDEN networks are specifically marked. PLEASE NOTE: All cellular phones are sold as is and do not include manufacturer warranties. Please refer to the return policy for further information. Without exception, no item may be returned without prior authorization in the form of an RMA number provided by customer service at Galaxycellularphone.com Important Notice:  In the case of a return without prior authorization form Galaxycellularphone.com the item in Question will either be shipped back to the customer at their expense, or at the customers request Galaxycellularphone.com may elect to accept the item back with a restocking fee of 50% of the total merchandise value. DOA cell phones: For the return of any Dead On Arrival cell phone  Galaxycellularphone.com must be notified within 7 business days of the receipt of the merchandise.This type of return may come back only for exchange without exception. All shipping and handling fees are non -refundable with exception where Galaxycellularphone.com has made an error by shipping and incorrect item to the customer. In this case, Customer must contact Galaxycellularphone.com to obtain a return lable. Once item is returned back to the warehouse a correct replacement unit will be shipped out or store credit issued for the full amount of the order if the correct unit is unavalable.Galaxycellularphone.com must be informed of the receipt of incorrect merchandise within a week of the delivery. In addition the incorrect item must remain in its complete original condition, be unused, and at the point of return contain all of the items originally included in the shipment pertaning to all accessories protective coverings and packing materiala.Unwanted items will be subject to a restocking fee of 20% and must be in their original condition and appear unused. All protective covering and accessories must also be included in the original packaging and be in original condition never having been removed. Refused Delivery: Returns falling under this category will be treated like unwanted returns and will consequently incur a restocking fee of 20% . The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery. Consequently, a store credit will be issued less 20% restocking fee of the value of the merchandise and less shipping and handling fees both ways. Please note: The cell phones represented on Galaxycellularphone.com are international models and will hold NO MANUFACTURER WARRANTY. Select models may be taken to a nearby manufacturer service center to be serviced at the receipient's expense. If the return has been received to our warehouse after 30 days from the original day of the receipt of the merchandise, it will be sent to the customer at their expense All reimbursements are done in the form of a company credit which can be used towards new orders. Customer may request a refund back to the credit card in which case a 5% credit card processing fee will be deducted from the total amount of the refund. Refunds may take 3 to 5 business day to post back to the credit card.                                                                                                                                                                                                   .